DIFFICULT CONVERSATIONS STONE PATTON HEEN DOWNLOAD

Difficult Conversations. How to Discuss What Matters Most. How to Discuss What Matters Most. By Douglas Stone, Sheila Heen and Bruce Patton Read by. Mar 11, One of the best business books I’ve ever read is Difficult Conversations by Douglas Stone, Bruce Patton, and Sheila Heen. It’s a short, practical. Summary of Difficult Conversations: How to Discuss What Matters Most By Douglas Stone, Bruce Patton, and Sheila Heen Summary written by Conflict Research.

Author: Dura Mazahn
Country: Mali
Language: English (Spanish)
Genre: History
Published (Last): 11 June 2004
Pages: 155
PDF File Size: 1.62 Mb
ePub File Size: 18.70 Mb
ISBN: 280-3-20061-280-9
Downloads: 20493
Price: Free* [*Free Regsitration Required]
Uploader: Mazumuro

The strategies described are very complex difficult conversations stone patton heen I think it takes quite some time and dedication to get them working. Once you manage to do that during diifficult conversation, than you are able to listen better to the other person.

But I appreciate you taking the time to discuss this with me Highly recommend this book! Every chapter feels like well-articulated common sense, which makes the difficulty of implementation all the more demoralizing.

The evidence is out there.

Some conversations are difficult because they threaten or challenge a person’s sense of who they are: I definitely noticed a lot of the negative traps I fall into and I want to try some of the new tips suggested in the book. You can make strong demands on someone without acting like a bully or a blowhard. Coated with sugar, thrown hard or soft, a hand grenade is still going to do damage. To ask other readers questions about Difficult Conversationsplease sign up. This book explores difficult conversations stone patton heen makes some conversations difficult, why people avoid having difficult conversations, and why people often manage difficult conversations poorly.

This is an insidious way of pushing management speak into the difficult conversations stone patton heen of workers in order unconsciously align their thoughts with that of management.

Difficult Conversations by Douglas Stone, Sheila Heen, Bruce Patton |

Sone on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you throug Whether you’re dealing with an under performing employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying “no,” or “I’m sorry,” or “I love you,” we attempt or avoid difficult conversation every day. If Henry can’t live with the possibility of losing his job, then his best choice is probably to work the weekend.

Because at bottom, difficult conversations are about feelings. If you want to ignore emotions, you’re free to emulate the hollow machismo of Sly Stallone and the GOP; but if you want to have productive conversations about blood-pressure-raising topics, you’ve gotta address identity and emotions. The key to having effective, productive conversations cojversations to recognize the presence of these deeper conversations, avoid the common errors, difficult conversations stone patton heen turn difficult conversations into difficult conversations stone patton heen conversations.

Often the other party in a difficult discussion remains focused on blaming and arguing about who is right. To move toward a leaning conversation, parties must shift from certainty about their own views, to curiosity about the other’s views of the situation. Philip Goldberg and Mark Goulston.

The Intractable Conflict Challenge Find out what you can do to help society more constructively handle the intractable conflicts that are making so many problems insoluble. There are infinite ways that a conversation can go, and this book gives some very helpful ideas on how to approach the difficult pathon uncomfortable ones.

Contributing to a situation does not imply being blameworthy for that situation; leaving your car unlocked contributes to its being stolen, converations certainly does not make you to blame difficult conversations stone patton heen the theft.

See All Goodreads Deals…. Stay in Touch Sign up. The solution jeen for the parties to identify and understand their feelings, negotiate them, and share them clearly. And if you want to behave rationally, you’ve gotta manage your emotions first. Use the “And Stance” to convey complex feelings and views. I actually bought several copies and give them to friends regularly whenever I get the sense that their difficult situations could benefit from a different approach.

Anger is an easier emotion to handle than self-loathing difficult conversations stone patton heen incompetence; like a nation which goes to war rather than address domestic inequality, getting pissed off is a way to dodge your own spiritual self-improvement.

difficult conversations stone patton heen

Difficult Conversations

Take a break if you need it. Nevertheless, this is a worthwhile read to anybody looking to better engage in–and then navigate–the most important and necessary conversations. A note like ‘btw, this stuff doesn’t work with children’ would have helped.

So by that logic, reading this book will make you more money in your career: Oct difficult conversations stone patton heen, Jessica rated it it was amazing.

The second set of mistakes concerns understanding the parties’ intentions. Perception, Feelings, Identity – is an difficult conversations stone patton heen part about the conversation, but the one I feel might be most impactful is the Identity story. Each needs to think about what they will do if they can’t arrive at a solution together.

Difficult Conversations: How to Discuss What Matters Most by Douglas Stone

Come to the conversation to explore everyone’s diffivult to the problem, not to place blame. The authors identify common errors that people make in these sorts of conversations.

Just to soak it all up and not lose out on the useful difficult conversations stone patton heen due to boredom. Personal Growth Business Audiobooks Category: Whether you’re dealing with an under performing employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying “no,” or “I’m sorry,” or “I love you,” we attempt or avoid difficult conversation every day.

Very well structured and simple.